Note from Jeanne: Happy Throwback Thursday! It was 2 years ago that I did this work with a client (and published this article on ClickZ) — but the lessons on smart list management are timeless. Read on to learn how we did it — and how you can do it with your own email marketing campaigns. 

A lot of companies looking to improve their email marketing focus on creative, like subject lines and the copy, design, and/or layout in the body of the email. This isn’t wrong, but there’s another element you should be looking at: your list selections.

Here’s a case study showing how I helped one of my clients nearly triple their ROI, taking it from $0.94 to $2.77, primarily by focusing on which lists they sent to.

Read More →

Note from Jeanne: Happy Throwback Thursday! I wrote this article in February 2014 and it was first published by ClickZ. A year later personalization remains an underutilized tactic in email and other marketing — and a percentage of those who are doing personalization aren’t doing it as well as they could. Here are four tips to make the most of personalization.

There’s a line between constructive and creepy, but when done correctly, email personalization can boost the performance of your email marketing campaigns. Read More →

The topic of double versus single opt-in has come up in a few conversations recently. As a result, I wrote about it in my ClickZ column this week. Feel free to read that piece either before or after this blog post — while each stands alone they are intended as companion pieces.

If you aren’t familiar with double opt-in, here’s a description (with thanks to Read More →

Happy Throwback Thursday! This article first appeared in my ClickZ column in January of 2013 — but it’s still a relevant topic for anyone trying to determine what their key success metrics are. Enjoy!

Sometimes it’s difficult to figure out what to test to improve performance. But sometimes the hard part comes after the test, in determining the winner.

Case in point: a recent subject line test I undertook for a client.

Read More →

Happy New Year to y’all!

Happy new year AND happy new job for me! Thank you to all my industry friends who have been so supportive as I took this journey to find my next opportunity. And a very special shout out to the amazing DJ Waldow, aka Coach DJ, who took me on as a career transition client and helped me to not only rediscover my passion but also vet the many opportunities that came my way (I feel very blessed).

Drum roll please…

Read More →

Happy Throwback Thursday! This article, which I wrote, was originally published by ClickZ in January 2014, but it’s still highly relevant a year later. Enjoy!

If you’re looking for great email creative – copy and design that will motivate the reader to the action you want them to take – you need more than just a copywriter and a designer.

Recently, a colleague of mine shared a column I had written for ClickZ back in 2007 with our internal consulting team. It’s about giving more effective creative feedback. The article is an oldie but a goodie, but reading it combined with some conversations I had with a potential client made me think that best practices for working with creative teams warranted another pass. Read More →

Are the daily deal companies like Groupon and Living Social overly dependent on email? Living Social’s CEO said they were in a November press release which announced the company’s latest reorganization. But I find that difficult to accept — would there even be a daily deals industry without email? I think not.

This is one of three articles I’m publishing this week on Living Social and the daily deals industry. eDataSource was kind enough to let me use their Analyst NEXTGEN tool to gather data to investigate. Read the first article, which is my ClickZ Column this week and discusses inbox placement, read rate and send quantities. There’s a second item which has been published on the eDataSource Blog about send quantities, campaigns and performance.

And then there’s this one — which is all about revenue, one of my favorite things (so favorite that I’m missing the Sound of Music sing-along on TV to write this). Read More →

Last week I had the pleasure of catching up with my friend Jonathan Rick, President of The Jonathan Rick Group, a digital communications firm here in Washington, DC. As you may remember from an earlier post, I am leveraging social media more to evangelize about online marketing. And I’m learning a lot from Jonathan, so thought I would share the wealth.

Jonathan has worked with the Department of Homeland Security, the U.S. Chamber of Commerce, the Obama White House and other big name organizations. You may have read his articles in Fast Company, ClickZ or other publications, or seen him quoted in The New York TimesThe Wall Street Journal or elsewhere. Read More →

So here we are! It’s one week after Cyber Monday 2014. Many retailers and big brands have begun dramatically increasing their email send frequency on Cyber Monday — here are a few examples of that from my personal inbox, along with some telling data about the trend from eDataSource.

This is a companion article to the column I wrote, Cyber Monday: High Frequency Programs from and Keep, which was published by ClickZ today — no need to read it before you read this blog post, but if the topic is of interest to you then that article most likely will be as well. It talks about the (very valid) reasons supporting this trend and provides examples of some Cyber Monday emails along with tips for success.

So how prevalent is high frequency on Cyber Monday? According to my inbox, not many retailers are doing this…yet. But I will admit that this is a very unscientific and highly anecdotal conclusion. Read More →

How can you prove that your email marketing is effective?

That the the starting point for a discussion I had with a colleague last month. His organization does email marketing on behalf of their clients and one client in particular was looking for quantitative proof that the benefit justified the cost.

Should be a simple questEion — but the problem was that the vendor was having a difficult time proving it. Everyone, including their key contact on the client side, felt certain the email marketing efforts were moving the needle. But the numbers they pulled to support this weren’t telling the same story.

Our discussion made me think of this article from 2013 about attribution models… Enjoy!

Read More →