Editor’s note: Happy Throwback Thursday! This is the first of two articles providing a framework to define your ‘perfect state’ future marketing program — and taking the first steps to get there. This was originally published as part of my email marketing column for ClickZ back in March 2015. I’ll publish the second part next week. Enjoy! 

Today I’m issuing a challenge to you – yes, you! And everyone else who reads this column.

I’ll tell you what it is in a bit. First, I have a question to pose to you:

If you could wave a magic wand and instantly create the email marketing program of your dreams for your organization, what would it look like? Read More →

Editor’s note: Happy Throwback Thursday! If you’re not leveraging the power of strategic email resends, now is the time! Here’s a primer on how to do it well. This was first published as part of my email marketing column on ClickZ.com back in March 2015. 

One of my favorite sayings is “Work Smarter, Not Harder.”

I was reminded of this recently in a meeting with a client. The organization (a large not-for-profit) engaged our firm for a digital transformation (DT), a large multi-year project. This meeting was outside the scope of that; I was asked to review the email marketing plan promoting their 2015 conference.

Overall, I was very impressed. They’ve put together a very comprehensive, well-thought-out, content-marketing-focused campaign. The conference is in May and the frequency is two email messages a week (it started sometime around the first of the year) until the opening keynote. But here’s what gave me pause: every single email is unique.

Read More →

Earlier this month I re-published an article from last year about a great opt-in campaign executed by T.j.Maxx to entice email subscribers to sign-up for an additional email publication. I loved it because they went for the opt-in — they didn’t just assume that all their current subscribers would want additional content.

I was reminded just how unusual this is last weekend, when I received an email from another brand offering me additional content and more email messages from them. But this one is a negative option opt-out, rather than an opt-in. When you do a negative option opt-out, you assume that silence (no response) equals permission.

Here’s the email message: Read More →

Oops — I meant to publish this last week. A bit delayed, but happy #TBT!

I originally published this on ClickZ last year just after Cyber Monday. I realize we’re a week out but if you are planning a high frequency campaign here are some things to keep in mind based on programs done last year by Keep and Essential Apparel. If you’re not going high frequency on Monday — it’s not too late to add in at least one more send to see if you can boost performance.

And you might also want to check out a companion post I did here on the blog last year called Cyber Monday 2014: Highlights with information on the email marketing I received from 51 brands last Cyber Monday. Enjoy!

How many messages did you send to your email subscribers on Cyber Monday?

Multi-effort email campaigns can dramatically increase your open and click reach. The charts below are from an actual client campaign and illustrate the relationship between single campaign rate metrics and reach metrics. Read More →

It’s happening again…

Organizations are weighing in on the best day and time to post, publish, send and/or tweet — in general when you should let your marketing loose on the world.

Back in the day there were a lot of studies published about the best day and time to send email. Some gave a single day and time; others gave 2 different answers, one to maximize open rate and one to maximize click-through rate.

It’s not a bad thing, but I can’t help but think of the words of one of my favorite philosophers: Read More →

When most people think of email marketing metrics, they think of open and click-through rates. But my tastes are a little more exotic – one of my favorite email marketing metrics is Revenue per Email (RPE).

RPE is simple to calculate – you take the total revenue which was generated and divide it by the number of email addresses that received email (the quantity sent minus the bounces). Here’s a simple example: Read More →

Happy Throwback Thursday! Thinking of launching a new email publication? Here are some best practices for sending it to your existing email list. ClickZ first published this article in November 2014 — but it’s worth a second look. Enjoy!

How do you view the opt-in permission you received from your subscribers?

As a blanket opt-in giving you the right to change send frequency as well as the types of email sent as you see fit? Or a narrow opt-in related to just specific types of messages or email publications that they agreed to receive?

It may seem like an academic question – until you have a new email publication or new type of email alert that you want to launch. Do you start from scratch and ask for an opt-in? Or do you just start sending it to all of your subscribers? Read More →

Note: Happy Throwback Thursday! Isn’t it great when you look back at something you did a few years ago and think “Wow, that was pretty good.” This is the feeling I got when I found this presentation, originally delivered via a Webinar for the American Marketing Association, back in May 2012.

Although it is over three years old the tips hold up — I cover: Read More →

Last year about this time I presented at ClickZ Chicago. I love this presentation because it really gets back to basics but it uses case studies and data to support the standards and best practices that will help you make your email marketing program more effective and more profitable. Enjoy!

The Direct Marketing Association projects that email marketing returns $28.50 for each dollar spent – the highest return-on-investment (ROI) of any other direct response channel. Join Jeanne Jennings, Vice President of Global Strategic Services for Alchemy Worx, to learn how organizations are optimizing their email marketing efforts to improve opens, clicks, conversions and ROI.

This fast-paced session will provide real-world examples of inexpensive strategies and tactics you can implement with your own email program. We’ll cover: Read More →